Terms

In short: what applies to what

03Using the website fairly

Please don't misuse the site: no attempts to break its security, no automated collection of its content, and no spam or false details in the forms.

04Content of the website

Texts, photos, videos and the Big Fish name and logo belong to Big Fish or the people who gave us permission. You may share links and quote short parts with a mention of Big Fish. Please don't reuse photos of children.

05Other services

Links to Calendly, Telegram, WhatsApp and social networks open services with their own terms and privacy policies.

07Your account

You need an account with your own email address to see your results. Give accurate details, keep your password to yourself and tell us if you think someone else has used your account.

Each account is for one person. A parent who buys the test for a child uses their own account; the child gets a separate account through the link the parent sends.

You can ask us to close your account and delete your data at any time by writing to us.

08Young people and parents

You can take the free test and see your snapshot yourself. If you are below the digital-consent age in your country (for example 14 in Spain, 13 in the United Kingdom, 16 in Romania), the full test and personal report are bought for you by a parent or legal guardian, and their agreement at checkout covers them.

A parent or guardian who buys the full test for a child confirms that they are the child's parent or legal guardian and agrees that the child's answers are processed to produce the report. The parent can see the child's progress and full report. The parent never sees the child's individual answers or what the child writes in their own words. The child is told this before starting.

A school, career consultant or other organisation that gives you a code can see your progress, your report and your answers, as explained when you use the code. They are responsible for how they use that information.

09Buying the full test or a Discovery consultation

The full test and personal report cost €29.99 per person, including VAT where it applies. The price shown before payment is the price you pay.

Payments are handled by Stripe. We never see or store your card details. You receive a receipt by email.

When you buy for yourself, the full test unlocks straight away and the answers from your free test carry over. When you buy for a child (up to 3 children in one purchase), you get one personal link per child to send them; each link can be used once and is valid for 12 months.

Codes from schools, consultants or other partners are valid until the date shown when they are issued and can be used once.

A Discovery consultation costs €150, including VAT where it applies. It is an 80-minute online consultation with a Big Fish career coach for the student and the family, built on the personal report. If you do not have a full test yet, the full test and personal report are included. If you bought the full test online in the 30 days before, €30 is taken off (you pay €120), once per report purchase. After paying you choose a time with the booking link we send you; we agree the date with you, and the consultation takes place within 14 days of payment unless you ask for a later date.

Your right to cancel and get a refund is explained in sections 13–18 (refunds and cancellation). It does not affect your rights under consumer law.

10Using the service fairly

Please do not:

• copy, sell or publish the questions, reports or career pages, or use them to build a competing service;
• try to get into accounts, reports or data that are not yours, or test our security without permission;
• use automated tools to take the test or collect content;
• share someone else's report without their permission.

We may suspend an account that breaks these rules.

11Your report and sharing

Your report is for your personal, non-commercial use. You may print it, save it as a PDF and share it with family, teachers or advisers. You also have two personal links, one for a parent and one for a friend. They do not expire, they always show your latest results, and you can switch either of them off at any time.

The questions, scoring method, career database, texts and design of the service belong to Big Fish or our licensors. Some career information comes from the O*NET database of the U.S. Department of Labor (licensed under CC BY 4.0) and from national statistics offices, as stated in How the test works.

12Availability and changes

We work to keep the service available and correct, but it may sometimes be unavailable for maintenance or because of problems outside our control. We may improve the test, the report and the career information over time. A report you already have keeps showing the career information it was made with.

14Your 14-day right to cancel

If you live in the UK or the European Union, you can cancel within 14 days of buying and get a full refund, as long as the full test has not been started.

The full test counts as started once the first question of the paid part is answered. At checkout you agree that the test can be started straight away and that you lose the right to cancel once it has started. This is how the law treats digital content that is supplied immediately.

• Bought for a child: each child's test can be cancelled separately while that child has not started it, even if they have already opened the link or created their account.
• Bought for yourself: you can cancel until you answer the first question of the paid part.

15Cancelling a Discovery consultation

After paying you choose a time with the booking link we send you. We agree the date with you; the consultation takes place within 14 days of payment, unless you ask for a later date.

At checkout you agree that the consultation may take place within the 14-day cancellation period. You can cancel at any time before the consultation takes place and get a full refund, also after the 14 days: just write to us before the consultation.

Once the consultation has taken place, it can no longer be cancelled. A refund cancels the consultation and, if the full test was included and has not been started, the included test or your child's link.

Report credit: if you bought the full test online and then buy a Discovery consultation within 30 days, €30 is taken off the price (you pay €120), once per report purchase.

16If something is wrong

If your report does not work or is not what we described, tell us. We will fix it, or refund you if we cannot. This is in addition to your right to cancel and to your rights under consumer law.

17How to ask for a refund

Write to info@bigfish.careers from the email address you used to buy, with the date of purchase. We confirm by email and refund to the card or payment method you used within 14 days. Refunded tests and unused links stop working.

Please contact us before asking your bank for a chargeback: we can usually sort it out faster.

18Codes from schools and consultants

If you received a code from a school, consultant or other organisation, refunds are a matter between you and that organisation.

20International camps: Austria, Greece, Portugal

Organised by Big Fish Academy Ltd. The booking terms (programme, price, payment schedule, cancellation) are sent to you with the booking confirmation, before you pay. Ask us for them in advance at any time.

22Changes to these terms

If we change these terms, we will show you the new version and, where the change matters, ask you to accept it. The version you accepted is recorded with your account.

The date at the top shows the latest version.

23Law, languages and complaints

These terms are governed by the law of England and Wales. If you live in the European Union or elsewhere, you keep the protection of the mandatory consumer laws of your country and can bring a claim in your local courts.

Camps in Ukraine are governed by the public offer under Ukrainian law.

If something goes wrong, please write to info@bigfish.careers first; we aim to reply within 5 working days.

These terms and our other legal texts are written in English and may also be shown in other languages. If you use the website or the service in Ukrainian or Romanian and that version differs from the English, that version prevails. In every other case the English version prevails.